We are a family owned small business and our customers are treated like family.
NORAD Services started September 2009 as a technical support company helping residential customers fix and build computers. It started as a part-time business with one person who also worked fulltime as a Network Engineer for a healthcare facility. There were a lot of late nights and long weekends. Eventually we were able to support and help small businesses that couldn’t afford to hire full-time IT staff for basic IT support. As the years went by and we got more busy other members of the family were able to join NORAD Services, so we could provide more services to our customers.
We have partnered with many companies in the Twin Cities metro area to cover most of Minnesota and Wisconsin. We have dedicated Network Engineers, Hardware Engineers, Helpdesk, a Web Developer, and an Administrative Assistant working at NORAD Services as of 2022.
Whether you are a small business, working from home or just not technically savvy we can help you. Our prices cannot be touched by our competitors because being a family ran business our overhead is a lot lower. Just to give you an idea most of the MSP’s (Managed Service Providers) charge $125-$185 an hour for basic IT support. We charge $60.00 an hour for remote and $90.00 an hour for onsite technical support. If you need something more than basic computer support and something more customized for your home or business, we can come onsite to do a free assessment of your needs and quote you an affordable price that we guarantee will beat any competitor’s price.
We work with many vendors and contractors to take up the challenges no one else wants to get involved in. We can install your network switches, firewalls or servers or run Ethernet cable throughout your entire campus to keep everything connected. We can migrate your Outlook POP email accounts to Microsoft’s O365 platform. We can build you a state-of-the-art website to impress your customers. These are just a few of our most popular services we offer. Feel free to browse around our website and see the other services, solutions, and packages we can offer.
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We are trained and experience Network Engineers who have decades of combined experience and have seen just about everything there is to see in the IT field.
02 Cable Installers
We have dedicated cable pullers/installers who have ran hundreds of miles worth of cable through ceilings and walls. We can terminate patch panels and keystones.
03 Small Business Support
Our aim is to help support and grow small businesses, as a small business ourselves we understand the needs to grow through technology in todays evolving world.
04 Customer Support
We have unparallel customer service by putting you at the forefront of all technical decisions. Our mission is to make those technical decision easier for you.
Our team of dedicated technical support personal are all family.