About Us

A Few Words About Us

We are a family owned small business and our customers are treated like family.

Our Story

NORAD Services was founded in September 2009 as a technical support company dedicated to helping residential customers repair and build computers. What began as a part-time endeavor, alongside full-time work as a Network Engineer in healthcare, grew from late nights and long weekends into a trusted technology partner for small businesses that needed reliable IT support without full-time staff. Over the years, family members joined NORAD Services, allowing us to expand our offerings and serve our customers more comprehensively.

Partners and Staff

We’ve partnered with numerous companies across the Twin Cities metro area, serving clients throughout Minnesota and Wisconsin. Our team includes dedicated Network Engineers, Hardware Engineers, Helpdesk Specialists, a Web Developer, and an Administrative Assistant—all working together to deliver professional, dependable IT solutions.

Services and Solutions

At NORAD Services, we take on the technology challenges that others avoid. Our expertise spans network installation, including switches, firewalls, and servers, as well as running Ethernet throughout your campus to ensure seamless connectivity. We provide email migrations to Microsoft 365, comprehensive IT support, and can even design modern, professional websites to elevate your online presence.

These are just a few of the services we provide—explore our website to see the full range of solutions and packages we offer for homes and businesses.

Some Facts About Us

01Network Engineers

We are trained and experience Network Engineers who have decades of combined experience and have seen just about everything there is to see in the IT field.

02 Cable Installers

We have dedicated cable pullers/installers who have ran hundreds of miles worth of cable through ceilings and walls. We can terminate patch panels and keystones.

03 Small Business Support

Our aim is to help support and grow small businesses, as a small business ourselves we understand the needs to grow through technology in todays evolving world.

04 Customer Support

We have unparallel customer service by putting you at the forefront of all technical decisions. Our mission is to make those technical decision easier for you.

Our Team

Our team of dedicated technical support personal are all family.

Jeff

Owner/Network Engineer

Jeff graduated from Rasmussen College in St Cloud, MN in March 2006 with an Information Technology Wide Area Networking AAS degree with an emphasis in Business Administration and Management and has over 15+ years’ worth of IT experience working in a variety of organizations. He started his career in Fridley, MN working as a Helpdesk Level 1 shortly after graduating. He was promoted through all the levels of IT from Helpdesk to Senior Network Engineer and ended his career in December 2021 as a Director of IT in a Catholic School and Church organization before turning N.O.R.A.D. Services LLC into a fulltime Managed Services Provider and IT Solutions company.

Jeff like fishing, hunting, camping, and spending time with his family and close friends. He spends a lot of his free time researching and testing new technologies and companies to better serve his customers. Jeff is a very driven and highly detailed individual and dedicated to making people happy.

Jeff has formed partnerships with four wholesalers to provide his customers with affordable hardware, software, and solutions. This gives N.O.R.A.D. Services LLC the ability to offer customers equipment and services under MSRP. He has also made agreements with leading domain registrars to offer domain and website services and can provide a range of web and online products.

Sierra

Graphic Designer/Web Developer

Sierra graduated from Ridgewater College in Hutchinson, MN in 2019 with a Multimedia Design and Technology AAS Degree. She graduated with honors, dean’s list and a perfect attendance award. Through her short career so far, she has managed to work with an industry leading fortune 500 company designing graphics for print, web advertisements and video presentation for commercials and ads. Sierra maintains a high degree of detail and complexity in her design process and is always learning and working to create and design more stunning graphics and websites. She has created the N.O.R.A.D. Services LLC marketing materials, web art graphics, logo, employee uniforms and vehicle decals.

Sierra likes to spend time with family, friends, and her dog Mika who she calls her kid and believe us she is treated like one. She enjoys outdoors, camping and loves taking her kid to the dog parks. Sierra is also very active in her community by volunteering a lot of her free time to teach under privileged children graphic design and technology.

During her time with N.O.R.A.D. Services LLC Sierra has created a branding that is now widely recognized in the Minneapolis and South Metro area of MN. With her innovative designs, techniques, and skills her goal is to make N.O.R.A.D. Services LLC as recognizable as some major soft drink companies we all know. If anyone has the drive to do that it is her.

Sarah

Business Office Manager

Sarah graduated from The University of East Anglia in Norwich, England in August 2008 with a MSC Business Analytics and Management of Master of Science Degree. She has over 13+ years working with organizations on operations and logistics management to business administration and data management. She started her career as Accounts Receivable Analyst and has progress through her career and is currently working with a fortune 100 company running their EDI and data management departments handling electronic payments, invoicing, and SSL certificate security profiles.  She provides N.O.R.A.D. Services LLC with streamlining business processes, procedures, contracts and making sure we maintain our SLA’s and are paying our vendors.

Sarah likes to spend time with her kids, grandkids and her three Pomeranian dogs. She is a very family-oriented person and likes to spend time outside doing gardening and relaxing.

During her short time at N.O.R.A.D. Services LLC she has managed to coordinate major partnerships and streamline our customer services and work processes. She has drafted up our agreements, waivers and contracts with our preferred partners and vendors and manages our customer agreements and state of work forms.